Company Policies
a) SMOKING IS PROHIBITED inside rooms, bathrooms and in common areas for guests, according to STATE LAW No. 13.541, OF MAY 07, 2009. Use only external and designated areas.
b) From 10:00 pm, SILENCE is essential for the tranquility of guests, this is very important for group living. Disobeying this rule may result in the cancellation of the stay as a way of preserving the well-being of other guests and the place.
c) Guests are responsible for the maintenance of the rooms. The repair of any damage caused by guests will be charged.
d) The Pousada is not responsible for objects or money forgotten or left on the premises.
e) We reserve the right to charge the reservation fees in advance, during check-in.
f) Parties are not allowed on the property.
g) Fires are not allowed, as we are in a preservation area and fire is dangerous, especially in dry seasons.
h) Objects, furniture, linen and utensils owned by Terra Coral are entrusted to guests to provide them with comfort and well-being. Any damage, destruction or missing items will be charged to the responsible guest.
i) It is not allowed to receive visitors in the rooms or in any premises of Terra Coral without prior notice. Access to property facilities is restricted to guests.
m) Please turn off the lights, close the faucets and the doors when you are away from home.
Cancellation Policies
a) In case of early departure of the contracted rates, there will be no refund of the amount paid in advance.
b) Cancellation request:
b.1) With more than 30 days prior to entry into the Pousada (check-in), 100% refund of the amount paid, or the amount paid can be used on another date within the next 12 months;
b.2) With at least two weeks (14 days) prior to entry into the Pousada (check-in), 50% refund of the amount paid, or the amount paid may be used on another date within the period of 12 months;
b.3) Less than 14 days after entering the Pousada (check-in), there is no refund;
b.4) Less than 24 hours or no show** (no-show on the day of arrival), no refund and no credit right.
**No show is a waiver without cancellation, that is, when the guest does not show up at the hotel on the booked entry date.